Freedom of Information

This guide is the Publication Scheme of this Practice, as required by the Freedom of Information Act 2000.

This Publication Scheme is a complete guide to the information routinely made available to the public by the dentists at this Practice. It is not a complete list of publications since this will change as new information is produced, but it is a description of the classes of information that we provide. A full list of publications is available by contacting Dr Lupin, who is responsible for our Scheme. This guide will be reviewed at regular intervals and we will monitor its effectiveness.

How much do they cost?
All publications are free unless otherwise stated.

How are they published?
The Information is downloadable from this Practice website, and also available in hard copy from reception. An electronic moving message display in the main waiting room summaries important information which enables patients to maximize the benefit they gain from our services.

Your right to information
As well as our published information, present and former patients of the practice have the right to access the personal information that we hold about them in accordance with the Data Protection Act 1998. Details of how to do this are contained in the Practice Data Protection Policy, which is available from reception.

We have produced this guide in order to comply with the Freedom of Information Act 2000. The purpose of the Act is to encourage organizations working for the public to be more open about the information they have. We welcome your views on additional classes of information which might be included and on the publications themselves. If you have any comments or suggestions about the scheme, please send them in writing to Dr Lupin at the Practice.

Classes of information
We hold various types of information, which we review, retain or dispose of according to NHS rules, and Data Protection Legislation. Our information is classed into seven categories:

  1. Who we are
  2. Our services
  3. Financial information
  4. Information for patients and the public
  5. Complaints
  6. Our policies and procedures
  7. This guide.

Class 1: Who we are
Details of all the dentists and dental hygienists are contained on this website, in the practice information leaflet, and on the moving message display. Details include name, sex and date of first registration with the General Dental Council, specialist status and whether they are full or part time.

Class 2: Our services
Information about our services is contained in the practice’s patient information leaflet, which is available at Reception.

The information includes:

  • Opening times
  • Arrangements for emergency care
  • Details of access to the premises for people with disabilities
  • Whether we have a dental hygienist or other specialist treatment is available
  • Information about the care and treatment provided by the practice

Class 3: Financial information
We have information about:

  • The cost of NHS treatment
  • Entitlement to exemption and remission from NHS dental charges
  • Independent (non-NHS) charges
  • Our income from the NHS derives primarily from monthly fees for achieving a targeted workload.

Class 4: Information for patients and the public
Copies of leaflets are available from Reception, and the individual surgeries. We make available information leaflets about:

  • Types of dental treatment
  • Healthy diet
  • Healthy teeth
  • Problems with the joints of the mouth
  • Implants
  • Tooth whitening.

Class 5: Complaints
We have a Practice Complains Procedure, a copy of which is available from our reception.

Class 6: Practice policies
We have numerous policies and procedures, which ensure that the practice operates in a safe and efficient manner. These include:

  • Data protection
  • Data security
  • Confidentiality
  • Health and Safety
  • Radiation Protection
  • Equal Opportunities
  • Cross-Infection Control
  • Copies of the policies are available from Reception.

Class 7: This guide
This guide will be reviewed regularly and we will also keep the list of publications up to date. We are required by the Freedom of Information Act to respond to requests from the public to access recorded information that we hold. There are some exemptions to this right and it does not change the rights of our patients to have all of their personal information kept strictly confidential and available to them on request.

Cosmetic Dentistry

We offer:-

  • Implants
  • Veneers
  • Dental Hygienist
  • Teeth Whitening
  • Botox
  • Invisible braces for adults

Gum Disease

It is easy not to notice gum disease until it has progressed to a stage where it is difficult to treat as there is often no pain and the symptoms can be missed.

For this reason we monitor your gum health at every check-up, so that we can deal with any problems early.


Tooth Decay

Tooth decay is caused by the bacteria in plaque digesting the sugar in your diet and converting this to acid.

This then dissolves the tooth and forms a cavity which protects the bacteria and then decay quickly progresses.

We check for decay at every check-up.